MedicCom Softphone
Your business phone, on the desktop.
Give staff a simple way to handle business communications from their computer. MedicCom Softphone works as part of your existing MedicCom phone system, helping employees stay connected without relying on a personal mobile.
Make and receive calls
Business caller ID
Two-way SMS
Recent communication
MedicCom support
Inside MedicCom Softphone
The everyday tools your team needs, kept within reach.
Make calls, respond to messages and check recent communication from one familiar desktop application.
Desktop calling
Your desk phone—without the desk phone.
A softphone is simply a business phone that runs as software on your computer. When a customer calls, the call appears on screen and you answer using a headset. To make a call, open MedicCom Softphone, enter the number and select Dial.
To the person on the other end, it works like any other business call. They see your company’s configured phone number, not an employee’s personal mobile number.
It works like the business phone your team already knows, the controls have simply moved onto the computer where they already work.
Everyday calling, made easier
Everything your team needs, close at hand.
Call from your desktop
Dial extensions or business numbers without reaching for another device.
Recent calls, instantly available
Open the compact drawer to see who called, when, call length and outcome.
Calls, SMS and history together
Move between everyday communication tools from one familiar application.
Always within reach
Answer calls without losing your place.
Incoming calls remain visible while your team works in other applications. The MedicCom Softphone’s always-on-top call window displays the caller’s details with clear Accept and Decline controls, allowing staff to respond immediately without searching for the app or interrupting their workflow.
Two-way business SMS
Text your customers, without using a mobile phone.
Two-way SMS is simply text messaging that works in both directions. Your team can send an SMS from MedicCom Softphone, and the customer can reply just as they would to a normal text message.
Messages are sent using your business SMS number, not an employee’s personal mobile. Staff do not need individual SIM cards or separate mobile phones, and the conversation remains available to the business.
Already using a mobile number for business messaging? MedicCom can help port that number across, so customers can continue using the number they already know.
No staff SIM cards
Use a business number
Port an existing number
Keep conversation history
Your team sends a text, the customer replies, and the whole conversation stays together inside MedicCom Softphone.
Business SMS, from your desktop
Keep customer conversations in one place.
Templates for common replies
Respond faster with prepared messages for everyday requests and updates.
A clear conversation history
Keep recent messages together so staff can quickly understand the context.
