Practice software integrations
See the caller, not just the number.
MedicCom Softphone connects business calling with supported practice software so staff can identify callers, open the matching record and see useful appointment context without maintaining another contact directory.
Available to MedicCom phone customers using a supported integration.
Caller matching
Open matching record
Click-to-call
Two-way SMS
Appointment reminders
Live integrations
Connected to the software your team already uses.
Every live integration supports caller lookup, record opening, click-to-call, two-way SMS and appointment reminders.
Caller recognition
Know who is calling before you answer the call
When a patient calls, MedicCom checks their phone number against your connected practice management system. A unique match displays the patient’s name together with useful appointment context, including their previous, current and upcoming appointments.
Reception staff can see the practitioner, appointment type, date and time without leaving the call or manually searching the appointment book.
If a number is associated with multiple patients, MedicCom clearly presents the possible matches instead of making an assumption.
A two-way connection
Move between the call and patient record in one click.
MedicCom connects the softphone and your practice management system in both directions.
When a recognised patient calls, staff can open the matching patient record directly from the softphone. When working inside the practice system, click-to-call lets them start a call without manually entering the patient’s phone number.
The result is a faster path from patient information to conversation, and from conversation back to the patient record.
Two-way business SMS
Continue the conversation without reaching for another device.
Send and receive patient messages using the clinic’s business SMS number. MedicCom uses information from the connected practice management system to display patient names in the conversation list, helping staff recognise who they are speaking with rather than working from unfamiliar mobile numbers.
Reception staff can review recent messages, respond from their computer and use prepared templates for frequently sent information, all within the same application used for calls.
- Patient names instead of unfamiliar numbers
- Send and receive from the clinic’s business number
- Recent conversation history
- Unread-message indicators
- Prepared templates for common replies
- Communication linked with the patient record
Practice software remains the source of truth.
MedicCom Softphone uses connected information to support calls and messaging. Reminder replies do not currently cancel, reschedule or otherwise change appointments automatically in the practice software.
Let’s talk
Better communication starts with a conversation.
Tell us what is working, what is not, and what you would like to make easier.