Microsoft Teams Calling
Make and receive business calls in Microsoft Teams.
For organisations already working in Microsoft Teams, MedicCom can connect selected users to external business calling. Staff can answer business numbers and call customers from Teams while remaining part of the wider business phone system.
Inbound and outbound calling
Business number and caller ID
Enable selected users
Desk phones can remain
Australian technical support
Hybrid PBX integration
Use Microsoft Teams as an extension of the hosted PBX.
For suitable Microsoft 365 environments, a Teams user can be linked to an extension on the MedicCom hosted PBX. Users can make and receive external calls in Microsoft Teams, call non-Teams extensions and remain part of the wider business-number and call-routing design.
Teams users
- Make and receive external calls in the Teams app
- Call regular extensions on the hosted PBX
- Use supported Microsoft Teams desktop and mobile clients
- Present the configured business caller ID
The hosted PBX retains
- Business numbers and extension dialling
- Inbound routing and time conditions
- IVR menus, queues and ring groups
- Voicemail, recording and other enabled PBX features
Hybrid PBX or Direct Routing?
Hybrid PBX links a Teams user to a hosted-PBX extension. Direct Routing can instead associate a Teams user with a telephone number. MedicCom will confirm the appropriate integration model, licensing and tenant requirements before deployment.
Appropriate Microsoft Teams or Teams Phone licensing is required and supplied separately.